New Merchandise Return Policy

• Throughout this policy, the terms “we, us, and ourselves refer to Great Deals Webstore, GDWstore, GDW
• The terms “our affiliates” refers to the many “Manufacturers, Fulfillment Companies, Warehouses, Venders, or Suppliers” that GDWstore works with to provide the merchandise you see in the store
• The words “You, Customer, Purchaser, Receiver, Buyer, or Client” refer to you, when you are in the store looking around or buying items
• The words “Merchandise, Products, Item, or Items” refers to the things that are in the store for sale to the public
• The words “Shipper, Service Carrier, Oversized Shippers, Freightliners, or Trucking Service” refers to the companies that transport the merchandise to its final destination from its starting location

     Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return of merchandise for a replacements, refund, or exchange. When you first get your package, please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials, this also includes the original manufacturer packaging material, until you have inspected your order and are completely satisfied with the merchandise that you have purchase from GDWstore.
      Access to and use of GDWstore and the products that are available through the Website will be subject to all of the terms in all these policies. Access to this Webstore is on a temporary basis. By using the services, you are agreeing to all of the terms in all of the policies relating to this webstore. You should check back on all of our polities on a regular basis to take notice of any changes we may have made to the policies. GDWstore reserves the right to update this policy at any time. We reserve the right to withdraw or amend these policies without notice. We will not be liable for any reasons if this Website is unavailable at any time. From time to time, we may restrict access to some parts or the entire Website for upgrades, upload, update, maintenance, etc. GDWstore register domain name is https://greatdealswebstore.net, which is registered through iPage.com at: https://ipage.com and the store is powered by https://shopify.com. You can find the store at https://great-deals-webstore.myshopify.com, and GDW is a privately owned company.  
     The customer has 48 hours from deliver date to made contact with GDWstore, by email, at gdwstore@yahoo.com to request returning information for returning the merchandise. After contacting GDWstore by email with a return request, the customer will receive an email in return with returning information and address to return the merchandise. On receiving the return information, customer will have ten (10) days to provide GDWstore with a tracking number. If the third-party shipping carrier or service is slow at delivering the merchandise, back to GDWstore or our affiliates do to shipping problems like, busy holiday season, remote locations, or extreme weather conditions, etc. you may be eligible for a shipping time extension. If the returning extension is granted it will be ten days only. (Only one return extension granted per item) To determine if an extension is needed, it will be determine by the date and time on the shipping label or online at the shipping carrier or service website or through email, or phone calls. A tracking number must be provide to GDWstore within ten (10) days from the time the shipping carrier or service receives the package. If these guidelines are not followed, there will be no replacement, refunds, or exchanges.

•     It must be in its original manufactures packaging material boxes, bags, packing material, wire ties, etc.
•     All accessories like connecting cables, batteries, remote controls, etc. must be returned as well
•     Certificates, owner’s manuals, warranty cards, and rebate cards must be returned as well

     Make sure you follow these guidelines. If the guidelines are not followed, the merchandise could be return back to customer and the customer will pay the return shipping cost. If everything is not returned there may be a range of actions that can be taken, which including but not limited to, limitations on buying privileges and/or suspension of account, denied refunds, legal cost, and other expenses, cost or fees. In addition, the customer will not get a refund, replacement, or exchange for any merchandise that does not meet the condition in this policy and the customer will be responsibility for all returning cost.
     If the customer is not satisfied with the merchandise, the customer can return the merchandise for an exchange or a replacement of the same product at any time, within the thirty-days (30). The thirty-day (30) deadline starts on delivery date at the customer’s location and the merchandise that is being returned must be in its original condition, unused, and in resalable condition and it is in the manufacture original packaging material unopen. If you are exchanging for a different size, color, model, style, etc. we will inform the customer by email of any cost increase or decrease in the replacement merchandise, that is being used to replace the returning merchandise and if the shipping charges has increase or decrease or there is any restock fees or other charges  that may applies. If there is a decrease in the merchandise cost GDWstore will refund the different after any shipping charges, restock fees, and/or handling fees have been deducted. (If it applies) If the new merchandise cost is higher, GDWstore will charge the customer for the difference in the price of the merchandise and/or shipping cost.
     If the merchandise has manufactures damage related, then GDWstore and our affiliates will back the manufactures 30 day guarantees. Return the damage merchandise to the address that GDWstore will provide to the customer. All damaged merchandise claims must be reported to GDWstore within 48 hours of original delivery date. If the damaged merchandise is the result of packaging being damage, disturbed or harmed by the shipping carrier or service to the customer’s location, GDWstore, or our affiliates are responsibility to file a damage claim with the shipping carrier or service for the damage merchandise. When the damage merchandise is received, it will be inspected, to determine the origin of damage. The damage merchandise must be returned to GDWstore or our affiliates so it can be held for up to 14 days so the shipping carrier or services can inspection the damage merchandise. Please allow between 2 to 4 weeks for damage claims to be reviewed and finalized by the shipping carrier or service insurance company. When the damage merchandise has been received, matching replacement merchandise will be sent to the customer. There are no exchanges for different merchandise to replace the damage merchandise, only new merchandise of the same, no exceptions. If the merchandise is sold as discounted merchandise, the customer will receive a store credit or a refund at the discretion price from GDWstore or our affiliates. All return requests must be approved prior to returning the merchandise.
     For delivered merchandise that involves manufacturer-related problems or defects that related to design, construction, or originally intended usage, GDWstore will accept a request for returning of the merchandise. GDWstore must be contacted within 48 hours from the delivered date of the merchandise. On receiving and inspection the defective merchandise, the merchandise will be replaced with the same or similar merchandise that will be equal or greater in value. If replacement merchandise is unavailable then a refund will be provided to the customer minus any cost that may apply. If the customer refuses to accept the replacement merchandise or the returning defective merchandise is deemed non-defective, then the customer will incur a restock fee and other charges if they apply. GDWstore is not responsible for shipping costs related to returning merchandise back to the customer. If the merchandise that is received on a defective claim is deemed non-defective by GDWstore or our affiliates, and returned back to the customer responsibility to cover return shipping cost or the customer may elect to pay the restock fee of 30% for non-defective merchandise.
     If a gift card was purchased to be a gift for a third party but is issued directly to GDWstore’s customer, then the GDWstore’s customer must be the person to contact GDWstore at gdwstore@yahoo.com about any gift card problem. If the reason for returning the gift card is accepted, then GDWstore’s customer will receive a store credit for the full value of the gift card minus any other fees that may apply. The gift card can be used in GDWstore only and only toward the next purchase at GDWstore. Store credit will be issued to GDWstore’s customer only not to the third party. (No cash refund for gift cards only store credit)

     Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or personal hygiene goods, hazardous materials, flammable liquids or gases.

1. Electronics Merchandise: If the item is defective, the customer will need to contact the Manufacturer directly. If the merchandise is unwanted and unopen, this item may be returned back to GDW or our affiliates. However if the merchandise has been opened it is not returnable. GDWstore and our affiliates are not a technical support team for any technical support; the original manufacture or publisher of the product has the technical support team to help you.

2. Gaming Merchandise: All of the games come with a Manufacturer's warranty unless otherwise specified in the description section of the merchandise’s page. If the merchandise is defective, the customer will need to contact the manufacturer or publisher. GDWstore and our affiliates are not a technical support team for these products; the original manufacture or publisher of the product has the technical support team to help you

3. Personal Care Merchandise: If the merchandise is defective, the customer will need to contact the Manufacturer directly. If the item is unwanted and is unopen, this item may be returned back to GDW or our affiliates

4. Download Merchandise: if the merchandise is defective, the customer will need to contact the Manufacturer directly. Downloadable software products like games, security type programs, office or business type programs, etc. are not returnable for any reason to GDWstore or our affiliates. GDWstore and our affiliates are not a technical support team for these products; the original manufacture or publisher of the product has the technical support team to help you

5. Antiques Merchandise: for antiques merchandise check with the Antique Return Policy at https://great-deals-webstore.myshopify.com/pages/antique-and-collecetibles-return-policy

6. Collectable Merchandise: for collectibles merchandise check with the antique collectables Return Policy at https://great-deals-webstore.myshopify.com/pages/antique-and-collecetibles-return-policy

7. If the merchandise is not in its original condition or the manufactures packing material has signs that it has been open
8. Any merchandise that is pasted the 30 day timeline from the delivery date that the customer received the merchandise
9. GDWstore was not contacted within the first 48 hours from delivery date with a request to return the item
10. All gift cards are non-refundable except for what is required by law. If the returning gift card is accepted, only store credit will be issued.
11. Monogrammed, personalized, custom-made, or special order items cannot be exchanged or returned, exception for manufacturer defect
12. Baby clothing and Destination Maternity items
13. Items that are classified as hazardous materials like flammable liquids, chemicals, drugs, gases, etc.
14. Any product missing the serial number or UPC code (with the exception of Antiques or Collectibles items)
15. Health and personal care items
16. Items with other special shipping restrictions that is imposed by U.S. Department of Transportation
17. If it is paper products like; newspapers, maps, magazines, and some books
18. The merchandise that is being return was not received within the timeline and an extension was not granted
19. If the reason for returning the merchandise are superficial flaws beyond GDWstore or our affiliates control
20. Storage device for entertainment, personal enjoyment, personal pleasure, educational, etc. it cannot be returned for any reason
21. CD, DVD, VHS, tape, Software, Video games, Cassette tape, Vinyl record, etc. are not returnable
22. If there is, damaged or missing parts for some reason that is not due to GDWstore, our affiliates fault, a refund will be rejected
23. If a tracking number is not received within the ten days (10) deadline or contact is not made to GDWstore about tracking problems
24. Order that are shipped out of the continental USA
25. If you send the merchandise back to the manufacturer and did not contact GDWstore first

     There are certain conditions in which a replacement, refunds, or exchanges will not be approved or considered.

The list below is reason why a replacement, refunds, or exchanges are denied

1. Contact was not made with GDWstore within the first 48 hours from deliver date
2. If a tracking number is not received within the ten day (10) deadline or contact is not made to GDWstore about tracking problems
3. The merchandise that is being return was not received within the deadline stated above and an return extension was not granted
4. If the merchandise that is being returned is damage or lost in transit from the customer’s location to GDWstore or our affiliates
5. If the reason for wanting to return merchandise are superficial flaws beyond GDWstore’s or our affiliates control
6. If the merchandise is a discontinued item and it was clearly marked in the disruption as being a discontinued item
7. It is more than 30 days past the delivery date
8. If the merchandise is maliciously damage by humans, adults, children, or animal
9. Manufactures original packaging material has been open or removed
10. The condition of the merchandise is not in a resalable condition
11. If these guidelines are not followed, there will be no replacement, refunds, or exchanges

     Returns falling under “buyer remorse” will be subject to the restocking fee in most cases and a return handling fee in some cases. When the returning merchandise has been received and inspected by GDWstore or our affiliates an email will be sent to the customer to notify the customer that we have received their returned merchandise and if the customer has been approval or rejection for a refund, exchange, or replacement. If the customer receives a refund, all restock fees, return fees, shipping cost, and handling fees (if applies) will be subtracted from the refund. If the customer has followed all of the requirements in this policy and you are approved for a refund, allow 4 to 6 business days for an initial response to the customer that requesting a refund. Some manufacture, warehouse, vendor, distributor, dealers, and suppliers will charge a restock fee of 20% to 30% and/or a handling fee of 20% for returning merchandise. This percentage is based on the merchandise’s selling price at the time the costumer bought the merchandise. Merchandise that is on sale or discounted it will be based on sale or discount prize at the time the purchase was made. Shipping and handling charges are not refundable and any other charge that may apply is the responsibility of the customer. Once the customer’s merchandise has been process, a credit refund will automatically be applied to the customer original method of payment.
     If you have not received your refund within 90 days from the date that it was issued then contact your bank or credit card company. GDWstore’s name will show-up as greatdealswebs, GDWstore, GDW, S*GDWstore or any other combination of store abbreviation. It may take the Bank or Credit care companies some time before your refund is officially posted in your Bank account or Credit Card account. This can take up to 90 days for it to show-up on the statement. Also, contact your Bank or Credit Card Company to find out if they have received the funds. Banks reserve the right to hold on to money transaction up to fourteen business days after the date the Bank has received the money transfer. There is often some processing time before refunds are posted. If you have, done all of the steps above and you still have not received your refund within the thirty days, please contact us at: gdwstore@yahoo.com and we will work with you to find out where your refund is and fix the problem.

Last Update Dec. 15,2022