Pinterest Antique and Collecetibles Return Policy – Great Deals Webstore

Antique and Collecetibles Return Policy

In General

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return of merchandise for a refund/exchange process. First, please inspect your order immediately upon arrival. Do not dispose of the box or any packaging materials, this also includes the original manufacturer packaging material, until you have inspected your order and are completely satisfied with the item or items you have received. Great Deals Webstore at https://www.great-deals-webstore.myshopify.com is a privately owned Website. This document will govern your relationship with Great Deals Webstore at https://www.great-deals-webstore.myshopify.com. Access to and use of this Website and the products that are available through the Website will be subject to the following Terms and Conditions. By using the services, you are agreeing to all of the Terms and Conditions in this policy. You should check on this policy on a regularly basis to take notice of any changes we may have made to the Terms and Condition. Great Deals Webstore reserves the right to update this policy at any time. Access to this Website is on a temporary basis. We reserve the right to withdraw or amend this policy without notice. We will not be liable for any reasons if this Website is unavailable at any time. From time to time, we may restrict access to some parts or the entire Website for upgrades, upload, update, maintenance, etc.

 

Returning Merchandise

Our policy lasts for 30 days on all purchases. If 30 days has gone by since your purchase the item, unfortunately we can’t offer you a refund or exchange. All returns must be pre-authorized. There will be a 20% restocking fee that is deducted from the sale price of the returned merchandise only, however not on the shipping cost. (There is no restocking fee on exchanges if an exchange is possible, in most cases, there is no antiques or collectible merchandise to exchange with.) To be eligible to return merchandise, it must be unused and in the same condition that you received it in, that includes the original manufacturer packaging material. (If the manufacture original packaging material was sold with the item) Great Deals Webstore should be notified at webstore1@zoho.com no later than five business days (5) after you received your order, if you want to return the merchandise. Great Deals Webstore is not responsible for any misrepresentation of products by the manufacturer or by its distributors.

To be authorized to return merchandise, you must contact Great Deals Webstore at webstore1@zoho.com or at https://www.great-deals-webstore.myushopify.com within five business days (5) from the time you received the merchandise at your location. On receiving your email we will send you a “Return Authorization Form” with an authorization number on the form. Full out the form, make a copy of the form for your record and email a copy to Great Deals Webstore at webstore1@zoho.com at which time Great Deals Webstore will review the “Return Authorization Form” and if the reason for returning the merchandise meet the guidelines that is stated in this policy then Great Deals Webstore will send you a “Return Merchandise Form”. Fill out the “Return Merchandise Form” and be sure to put the authorization number on the “Return Merchandise Form.” When you are finish filling out the form then put the “Return Merchandise Form” (with the authorization number on it) and a copy of the sells receipt and/or the packing list in the box with the merchandise and send it to Great Deals Webstore c/o Glenn Wilde, 907 E Violet Ave., Couer d’ Alene, Idaho, 83815. It is just that easy. Failure to request a “Return Authorization Form” or forgetting to put the “Return Authorization Number” on the “Return Merchandise Form” may result in the rejection of your return.

 

Return Timeline

You have five business days (5) to contact Great Deals Webstore by email at webstore1@zoho.com to request a “Return Authorization Form” to return the merchandise for an exchange, replacement, or refund. (If possible) After contacting Great Deals Webstore by email with an exchange, replacement, or refund request, you will receive an email with the “Return Authorization Form” from Great Deals Webstore with directions on how to fill out the form for returning the merchandise back to Great Deals Webstore, at which time you will have fifteen days (15) to return the merchandise. This fifteen (15) day timeline limitation includes shipping time. (See chart below for shipping times) If the third-party carrier is slow at delivering the merchandise back to Great Deals Webstore do to shipping during, busy holiday seasons or to remote locations or in cases of extreme weather, you may be eligible an extended. There could be an exception granted on the timeline limitation of ten days (10). To determine if an extension is granted, it will be determine by the date and time on the shipping label or online at the carrier’s website for tracking information or both.

Here is the return policy schedule:

  • Five business days (5) to contact Great Deals Webstore to request a “Return Authorization Form”
  • Three business days (3) to return the” Return Authorization Form” for review
  • Fifteen days (15) to repackage the merchandise with the “Return Merchandise From”, sales receipt and/or packing list (this is not fifteen business days)
  • Third-party carrier is slow, due to bad weather, holiday season, you may be granted a ten day (10) extenuation (this is not ten business days)

 

Economy

Standard

Expedited

Premium

5-7 business days

3-5 business days

2 business days

1 business day

 

Return Shipping

The buyer will not be reimbursed for any shipping cost, which is needed to ship the merchandise to the buyer or back to Great Deals Webstore. If Antique or Collectable merchandise that is returned back to Great Deals Webstore and the merchandise is rejected for a refund, exchange, or replacement for any reason, then the cost of shipping the merchandise back to the buyer will be paid for by the buyer. Shipping cost, fees, postage, handling charges, etc. are charges though a third-party services and will be paid for by the buyer. Do to the fact that the shipping goes through a third-party carrier Great Deals Webstore has no control over their prices. The third-party carriers set their own prices for shipping items which is based on size and weight of the items that are being shipped. Also which carrier that is being used will affect the price for shipping the item or items. When Great Deals Webstore is shipping merchandise out, we will contact the carrier with the lowest shipping rate for the merchandise you have purchase. Shipping cost will be determined by the merchandise’s weight and container size. When returning Merchandise, the shipping cost will be paid for by the buyer and not paid for by Great Deals Webstore. We will not accept C.O.D.’s. The ship time that is provided is an estimated for shipping. During busy holiday seasons, remote locations and in cases of extreme weather conditions extinction may be granted. We are not responsible for any shipping delays. The shipping times that is provided, are only estimates.

All return shipments must have a “Return Authorization Number” on the “Return Merchandise Form” in the box at the time Great Deals Webstore receive the merchandise. Then the merchandise will be inspected for any damage and missing parts before it can be processed. Merchandise must be in original condition and in resalable condition, with the original packaging material. (This also includes the original manufacturer packaging material if the merchandise was bought with the original manufacturer packaging material) Merchandise that is returned without original packaging will be charged a 15% handling fee along with the 20% restocking fee. If the merchandise was sold with the manufacturer original packaging material and it is returned without the manufacturer original packaging material or the original packaging material is damage, there will be no refund, exchange, or replacement. Any merchandise being returned that is in used condition, or abused condition in any way it will either be returned to the customer at customer expense or charged an auction resale fee. Merchandise that is damage during shipping from Great Deals Webstore to the buyer or the container is opened and there are missing parts must be reported to Great Deals Webstore at webstore1@zoho.com within three business days (3) from the date it was delivery. There is no refund, exchange or replacement if the merchandise is damaged or lost in transit from the buyer to Great Deals Webstore. Customer should contact and file a claim with the shipping carrier for all damaged or loss of merchandise in transit. Failure to request a “Return Authorization Form” or forgetting to put the “Return Authorization Form” number on the “Return Merchandise Form” may result in the rejection of your return.

 

Shipping Insurance

Antiques and Collectibles that Great Deals Webstore ship out to their customer will have shipping insurance. If the merchandise is lost, damage, stolen, or broken in transit then Great Deals Webstore will not take a loss for the merchandise that was shipped. If you are approved to return merchandise you should buy shipping insurance when you return the merchandise. If the merchandise is lost, damage, stolen, or broken in transit then you will be reimbursed for the lost, damage, stolen, or broken merchandise by the carrier’s insurance policy. Great Deals Webstore will not approve or issue a refund, exchange, or replacement until we have received the merchandise. Great Deals Webstore will not take reasonability of the merchandise until the third-party carrier has delivered the merchandise to the warehouse in good condition. We highly recommend that you purchase shipping insurance.

 

Shipping Rates and Delivery

Use the table below as a quick reference for calculating the shipping charge for your order. The cost for shipping is based on the total order weight and containers size. Use the table below as a quick reference for calculating shipping charge for your order. An additional shipping surcharge may apply to some items due to their size and weight. The surcharge will be noted in the product description page. (For shipments to Alaska, Hawaii, US Territories and APO/FPO see information below).

For shipments to the Contiguous U.S:

Total Order Amount

Standard

Expedited

Express

Up to $25.00

$5.99

$18.99

$37.99

$25.01 - $35.00

$6.99

$20.99

$38.99

$35.01 - $50.00

$7.99

$23.99

$39.99

$50.01 - $75.00

$9.99

$25.99

$43.99

$75.01 - $100.00

$10.99

$30.99

$47.99

$100.01 - $150.00

$13.99

$34.99

$52.99

$150.01 - $200.00

$15.99

$38.99

$56.99

$200.01 - $250.00

$19.99

$41.99

$63.99

$250.01 - $350.00

$22.99

$47.99

$82.99

$350.01 - $500.00

$27.99

$57.99

######

$500.01 - $750.00

$31.99

$63.99

######

$750.01 - and above

$35.99

$75.99

######

 

Shipments to Alaska, Hawaii, US Territories and APO/FPO

To ship to Alaska, Hawaii, US Territories and APO/FPO addresses has to have a U.S. ZIP CODE. There will be additional shipping charges that will apply, and delivery time may take longer. Get shipping options and delivery estimates at checkout. US Territories include Puerto Rico, US Virgin Islands Guam, Mariana Islands, and the Canal Zone. Delivery times vary, especially to military addresses which are longer, but are normally from 3-10 business days. Please note that not all of our products can ship USPS, UPS, or FedEx. We do not ship to P.O. boxes in the continental U.S. However, we do ship to P.O. boxes in Alaska, Hawaii, U.S. Territories, and to APO/FPO addresses.

 

Oversized Shipping

Certain products and/or brands require special handling, like oversized or items that weigh more than 150 pounds. These items will be sent by Oversized Shippers, Freight liners, or Trucking Service’s.

 

For Speedy Delivery

You must order by 3 p.m. in the time zone of your order's destination for 1-2 or 3 day delivery to apply. There is no delivery on Sundays or major holidays. Orders placed on Friday, Saturday, or over a major holiday may take longer than the requested delivery time. We are not responsible for delays caused by the carriers which may also delay delivery times. Estimated delivery times will be noted at the time of check-out if possible. . Actual delivery times are subject to changes at any time by third-party carriers

The following may result in delayed in shipping and/or delivery:

  • Incorrect shipping address
  • Shipping address does not match billing address
  • Payment delay or issue
  • Canceling items, combining orders or changing your shipping address
  • Orders held because they contain a large quantity of single item
  • UPS, USPS, or FedEx failure to deliver (e.g. severe weather conditions)
  • Customs clearance procedures

 

Ground Shipping Information

  • We ship by UPS, FedEx and USPS.
  • When choosing expedited shipping (Next Day, 2nd Day, or 3 Day) be sure to check the availability time for the package.
  • Check with the Estimated Delivery Date calculator, adding the processing time to the shipping time for total shipping time.
  • Please Note: We reserve the right to ship your order by the most expeditious and cost effective method when choosing Ground Shipping.
  • Remember: UPS and FedEx do NOT ship to PO Boxes. Choose USPS (if available) if you must ship to a PO Box.

 

Things to know

  • Check your profile/order center for estimated delivery dates on your orders
  • Items from one order may be shipped in multiple packages
  • Deliveries are not made on weekends or holidays
  • Orders usually arrive within 8-10 days from the order date.
  • We will email you with an arrival date.
  • If the delivery date is inconvenient for you, you can reschedule for a more convenient date.
  • If a signature is requires it must be someone that is 18 years or older.
  • Delivery is made to the main door of the building, and not to a specific unit, apartment, or suite number.
  • Does not include setup.
  • Available only in the 48 continental United States.

 

Free Shipping Items

Any item with “Free Shipping” will not be charged shipping to anywhere in the continental US. This offer does not apply to Alaska, Hawaii, Military addresses and US Territories. Expedited shipping will incur an additional shipping charge. The customer is responsible for shipping cost when returning the item as well as any extra shipping costs we incurred in delivering the order.

 

Flat Shipping rate

On many items, we offer a flat rate shipping cost for shipment to anywhere in the continental United States. This flat rate applies ONLY to Ground shipping. If you choose expedited shipping, we will contact you to confirm the chosen of shipping method for your approval. Please note that flat rate shipping does not apply for shipping to Canada, HI, AK, PR or US Territories. We will contact you with the correct shipping quote for these areas.

 

UNDELIVERABLES MERCHANDISE

Refused orders will incur a 20% return fee plus return shipping charges and shipping charges are not refunded on refused orders or any orders. Orders returned to us by the carrier for insufficient address, incorrect address, and inability to deliver, or for any other reason will incur a 20% return fee plus return shipping charges. Shipping charges are not refundable on orders returned by the carrier requesting collect on delivery (C O D’s), the customer will be charge for all shipping cost to and from both locations. If undeliverable merchandise is returned and there is no contact from you or there is a request from you for a refund, exchange, or replacement there will be a 20% restocking fee along with the 20% return fee. This would total to 40% plus any shipping charges or other charges that was acquired in the transporting of your purchase.

 

Refunds

If you have performed all of the requirements in the section above and the return merchandise section and you are approved for a refund, allow 2 to 3 business days for an initial response to newly submitted claim that is requesting a refund. Some manufacture, warehouse, vendor, or distributor will charge a 20% - 30% or more restocking fee for returns. This percentage is based on the merchandise’s sale price at the time you bought the merchandise; this also includes merchandise that was on sale at the time. Merchandise that was or is on sale the percentage will be based on the sale price and not the regular price. Original shipping and handling charges are not refundable and any other shipping charges are the responsibility of the customer. Once your merchandise has been process, a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds

If you have not received your refund within thirty days (30) from the date that it was issued then contact your bank or credit card company. It may take some time before your refund is officially posted in your bank account or Credit Card account. This can take up to 90 days for it to show-up on the statement. Also contact your bank or Credit Card Company to find out if they have received the funds. Banks reserve the right to hold on to money transaction up to fourteen business days (14) after the date they received the money transaction. There is often some processing time before the refunds are posted.

If you have, done all of these things and you still have not received your refund within the thirty days (30), please contact us at: webstore1@zoho.com and we will work with you to find out and fix the problem.

 

Exchange or Replacements

If you are not satisfied with your purchase, you can return the merchandise for an exchange or replacement for that product at any time within 30 days from the purchase date as long as the merchandise is returned in its original condition, unused, and resalable condition and inside its original packaging material. If you're exchanging for a different size, color, model, style, etc. Great Deals Webstore will inform you of any cost increase or decrease. If there is a decrease in price Great Deals Webstore will refund the different. Otherwise, if the item’s cost is higher we will charge you for the difference in the price increase.

 

Non-returnable Merchandise

There are some products that are not returnable. Doesn’t accept returns for the following reasons:

  • All gift cards are non-refundable (except as required by law)
  • Monogrammed, personalized, custom-made or special order items cannot be exchanged or returned with the exception of manufacturer defect.
  • Baby clothing and Destination Maternity items
  • Items that are classified as hazardous materials like flammable liquids, chemicals, drugs, gases, etc.
  • Any product missing the serial number or UPC (with the exception of Antiques or Collectibles items)
  • Some jewelry orders
  • Health and personal care items
  • Open software
  • Items with special shipping restrictions imposed by U.S. Department of Transportation
  • If it is paper products like; newspapers, maps, magazines, and some books.
  • Contact not made with Great Deals Webstore within the first five business days, (5) requesting a “Return Authorization Form
  • The merchandise that is being return was not received within the fifteen day (15) timeline and an extension was not granted
  • The merchandise that is being returned did not have shipping insurance and was damage or lost in transit.
  • If the reason for wanting to return an item or items are superficial flaws beyond Great Deals Webstore control.
  • Audio or video or both devise
  • Storage device for entertainment, personal enjoyment, personal pleasure, educational etc. it cannot be returned for any reason
  • CD, DVD, VHS tape
  • Software
  • Video games
  • Cassette tape
  • Vinyl record
  • If there is damaged or missing parts for some reason that is not due to Great Deals Webstore error a refund will be rejected.
  • Shipping, delivery and assembly charges are non-refundable.
  • No refund for old electronics items like Radios, Test Equipment, testers, lights, power supply, etc.
  • Order that are shipped out of the continental USA

 

Merchandise Condition

You must return the merchandise in the same condition as it was sent, not used or altered in anyway. It must be in the same condition as it was when you received it:

  • All original packaging such as boxes, bags, tags, and UPCs must be with the item or items (with the exception of Antiques or Collectibles items)
  • Accessories such as cords and remote controls must be returned also
  • Certificates, manuals, warranty, and rebate cards must be returned as well

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying privileges and/or suspension of your account.

 

Reasons for Approval Denied

There are certain conditions in which a refund will not be approved for a Returns, Refunds or Exchanges and will not be considered reason for a Returns, Refunds and Exchanges they are:

  1. Contact was not made with Great Deals Webstore within the first five business days (5), requesting a “Return Authorization Form.”
  2. The item or items that are being return was not received within the 15 day deadline and an extension was not granted.
  3. If the item or items that are being returned did not have shipping insurance and/or was damage or lost in transit.
  4. If the reason for wanting to return an item or items are superficial flaws beyond Great Deals Webstore’s control like:
  5. The wrong color
  6. The wrong size
  7. The wrong weight
  8. The wrong shape
  9. The wrong etc. and so on
  10. Any other reason for returning an item or items will be determine on a case-by-case bases
  11. No refund for things like old electronics items like Radios, Test Equipment, testers, lights, power supply, etc.

 

Reminder

These items are old they have been use by one or more people throughout the decades. They will have damages of some kind most of the time. To buy the items and ship just look at it and then want to return the item or items is not a sufficient reason for wanting to return the item or items. Every Antique and Collectible item for sell has a description of the item or items that points out the damage or damages on that Antique or Collectible item or items and the photos show the damage areas on the Antiques or Collectibles item or items. (If the damages areas will show-up in a photo) Great Deals Webstore keeps records and photos on the entire Antiques and Collectibles inventory in the store for displaying the item or items and for future reference in case an item or items are returned for any reason. All photos have been cropped to get the best photo image for displaying the item or items in the store. I recommend before you buy the item or items that you read the description carefully and look at the photo closely. The photos are digital photos and can be blown-up, for a closer look at the item or items in fine detail.

 

Last Updated in July 8, 2016